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Hotline: 1-888-656-6381

Please fill out the below form in order to register for a refund check of USD $140 or to upgrade your Fitbit Force to a Fitbit Charge Activity + Sleep Wristband. Only the Fitbit Force is affected by this issue. No other Fitbit products are affected.

Fitbit will:

1. Provide a return kit with instructions on how to return your Fitbit Force.
2. Receive and verify the returned Fitbit Force. Any non-Force products will be returned to you.
3. Send either a reimbursement check or a Fitbit Charge Activity + Sleep Wristband coupon code within 2 - 4 weeks after receipt of the Fitbit Force at the Recall center. If you chose the Fitbit Charge Activity + Sleep Wristband you will be emailed a link to order a Fitbit Charge of your choice, at no cost to you.

Please note, you will not be able to modify your selection of a reimbursement check or Fitbit Charge once your selection has been made.

Request a Return Kit

Please use the form below to request a return kit and select your refund or upgrade. When the return kit arrives, follow the instructions to return your Fitbit Force. If you have questions at any time, please contact us at 1‑888‑656‑6381.

The information we are gathering today will be used to communicate to you regarding this recall and will remain subject to Fitbit’s privacy policy. You can find that at

Please fill out this form for each Fitbit Force you return.

Enter your contact information

* First Name
* Address1
* City
* Postal Code
* Email Address  
* Place of Purchase  
* Reimbursement Choice  
* Last Name
* State/Province  
* Country  
* Phone Number
  Date of Purchase (mm/dd/yyyy)